N-central Help

Configure ServiceNow integration for SolarWinds N-central Custom PSA API

The following describes how to configure ServiceNow integration with SolarWinds N-central to create and deliver tickets by using the Custom API feature in SolarWinds N-central.

  1. Log into ServiceNow.
  2. From the left menu, navigate to System Web Services > Scripted Web Services > Scripted REST APIs.
  3. Click New to create a new scripted REST API.

  4. Choose a Name and API ID (which will be used in the API path later) that suits you and Submit the form.

  5. There are three tabs on the bottom of the page. Click Resources to open its tab.
  6. Click New to create a new resource. 

    1. Enter a Name for the resource.
    2. Enter POST as the HTTP Method.
    3. Enter the relative Resource path.
      SolarWinds N-central uses a ticketRequests endpoint!

      "/ticketRequests" must be added to the endpoint URL in the relative Resource path.

    4. In the Script textbox field, copy a paste an example of an existing script, or create and enter your own.
    5. Submit the form.
  7. You can now configure your SolarWinds N-central server.