N-central Help

How to configure SolarWinds N-central with ConnectWise Manage

After ConnectWise Manage is set up, the next step is to integrate SolarWinds N-central with ConnectWise Manage through the PSA Configuration feature in SolarWinds N-central.

  1. Set up the ConnectWise Manage integration in SolarWinds N-central.

    After ConnectWise Manage is integrated with SolarWinds N-central, more menu items appear under PSA Integration in the navigation pane:

    • Customer Mapping
    • Device Class Mapping
    • Export Devices
    • Billing Profiles
    • Ticketing

  2. Map customers.
    Before devices can be exported to ConnectWise Manage and tickets can be created, customers must be mapped. Mapping allows you to tie SolarWinds N-central customers to their respective ConnectWise Manage customers.
    The ConnectWise Manage database automatically populates the list of available ConnectWise Manage customers.
  3. Map device classes.
  4. Export Devices.
    Set up an export profile in SolarWinds N-central to allow devices to be exported to ConnectWise Manage for ticketing.
  5. Set up a Ticketing Recipient.
    Set up a ticket recipient to get ConnectWise Manage tickets to appear in SolarWinds N-central.
  6. Set up SolarWinds N-central Notifications to update ticket status.
    Set up notifications in SolarWinds N-central to update the ticket status when the status of a service returns to Normal.