How to configure SolarWinds N-central with ConnectWise Manage
After ConnectWise Manage is set up, the next step is to integrate SolarWinds N-central with ConnectWise Manage through the PSA Configuration feature in SolarWinds N-central.
- Set up the ConnectWise Manage integration in SolarWinds N-central.
After ConnectWise Manage is integrated with SolarWinds N-central, more menu items appear under PSA Integration in the navigation pane:
- Customer Mapping
- Device Class Mapping
- Export Devices
- Billing Profiles
- Map customers.
Before devices can be exported to ConnectWise Manage and tickets can be created, customers must be mapped. Mapping allows you to tie SolarWinds N-central customers to their respective ConnectWise Manage customers.
The ConnectWise Manage database automatically populates the list of available ConnectWise Manage customers.
- Map device classes.
- Export Devices.
Set up an export profile in SolarWinds N-central to allow devices to be exported to ConnectWise Manage for ticketing.
- Set up a Ticketing Recipient.
Set up a ticket recipient to get ConnectWise Manage tickets to appear in SolarWinds N-central.
- Set up SolarWinds N-central Notifications to update ticket status.
Set up notifications in SolarWinds N-central to update the ticket status when the status of a service returns to Normal.