Configure the integration of SolarWinds N-central with Autotask. This enables SolarWinds N-central to push device information and updates to Autotask, ensuring that your ticketing information in Autotask is up-to-date.
SolarWinds MSP recommends that you do not use the duplicate ticket handling feature in Autotask. If you do use this feature, then make sure to add a unique identifier (we recommend the
ActiveNotificationTriggerID notification variable) to the Subject line of the PSA notification template in SolarWinds N-central.
You can configure your Autotask integration at the System and Service Organization level. At the Service Organization level, you can define different configurations for each SO. This enables any SO administrator to modify integration settings. At the System level, only the product administrator can modify the configuration.
- Click Administration > PSA Integration > Configure PSA Integration.
- Select Autotask from the Choose your PSA Solution drop-down list.
- Enter the Autotask credentials for an account that has Full Access security level.
You will need to enable the Edit Protected Data permission in Autotask.
- In the Ticketing Errors area, enter the email address that will receive emails for any ticketing errors.
This account will receive notifications if SolarWinds N-central cannot generate tickets in Autotask. For example, if there is a temporary network outage between SolarWinds N-central and Autotask, or if the Autotask user account password has been changed and SolarWinds N-central has yet not been updated, an email will be sent to this address to alert this person to the issue.
- Click Save.