N-central Help

Add an Autotask Export Profile

An Export Profile enables you to define settings and targets for device export. Once you set up an Export Profile, SolarWinds N-central automatically exports device information to Autotask using the Export Profiles whenever a device change is detected.

If you are configuring Autotask Export Profiles for the first time and you are managing more than 2000 devices, it is strongly recommended that you structure the data export to avoid placing excessive demand on Autotask's system resources and API limits. Exporting device data for more than 2000 devices in one operation can prevent tickets from being created for an hour or more after the export is initiated.

The best practice in this situation is to create multiple Profiles with no single Profile being associated with Customers or Sites that have a combined total of more than 2000 managed devices. Export the device data using a single Profile, wait one hour, and then export the device data using the next Profile. Repeat this process until all of the Profiles have been exported once. Following the initial export of device data, demand on Autotask's system resources and API limits will not be excessive.

Review the several User Defined Fields that need to be set up in Autotask to ensure successful export.

  1. Click AdministrationPSA Integration > Export Devices.
  2. Click Add.
  3. Enter a Name and Description for the profile.
  4. Set the status of the device once exported.
  5. Configure what to include when the device is not managed by SolarWinds N-central.
  6. Click the Targets tab.
  7. Select the export criteria from the drop-down menu.
  8. Click Save.

SolarWinds N-central saves the Export Profile. The device information will be exported as device changes occur. The next complete export using this profile will happen at the time of the next Asset Discovery.

To initiate a complete export using the new Export Profile, in the Actions column for the new Export Profile, click Export Now.