N-central Help

Manage downtime for customer devices

Downtime is the period when devices are in a Disconnected state. You can configure a maintenance window to set the downtime for all of a customer's devices or specific devices only to perform network maintenance on the customer site.

This procedure can only be performed at the Service Organization level or Customer level.

  1. Click ViewsAll Devices.
  2. Click the checkbox at the top next to the Site label to select all devices.
  3. Click Add TaskMaintenanceAdd a new maintenance window > Downtime.
  4. Enter a name for downtime and configure the schedule.
  5. Click Save.

At the configured time, all devices are taken offline for the duration specified.