N-central Help

Troubleshooting certificates

If the server is still showing the certificate to be self-signed, you can try resolving the issue through one of the following:

  • Ensure that you are using the correct bundle for your certificate.
  • Ensure that your Certificate Signing Request (CSR) and certificate modulus match.
  • Ensure that you are correctly pre-chaining or post-chaining the certificate.
  • Try re-generating your CSR with only the required fields filled in and sign the new CSR.
  • Ensure that you are not trying to use a Wildcard Certificate.

Cannot upload a GoDaddy certificate

After you have received your GoDaddy certificate from the vendor, you will need to add additional certificates to make it a valid certificate for SolarWinds N-central.

Download the bundle which has been created from four GoDaddy certificates by chaining them together. You must also chain your final certificate with this file by performing the following:

  1. Open the bundle with a text editor, such as Notepad++.
  2. Without making any changes to the existing content, paste your customer certificate at the very bottom of the file.
  3. Save the file.
  4. This is now your fully-chained certificate that you will need to upload to SolarWinds N-central.

  5. Log in to SolarWinds N-central.
  6. Click AdministrationCertificate Management > Upload Certificate.
  7. Select the Type of certificate to be uploaded from one of the following:
    • CA Certificate
    • SSL Certificate
    • UCC/Wildcard Certificate
  8. In the File field, enter the directory path and name or click Browse to navigate to the gd_bundle.crt file.
  9. Click Save.