MSP Manager

Store resolutions to common customer issues

Question

Is there a way to keep a log of fixes and resolutions?

Answer

Navigate to KnowledgeProcedures to store solutions to reoccurring issues and previously encountered problems. Create your company as a customer in MSP Manager to track internal passwords, procedures, and serial numbers. You can also create customized knowledge types and articles to fit your business needs.

Include rich text and attachments in your procedures.