Configure your Sender Policy Framework (SPF) in order to receive notifications
Why am I not receiving notifications in my MSP Manager account?
You need to set up a Sender Policy Framework (SPF) for your MSP Manager account.
Sender Policy Framework (SPF) is a simple email-validation system designed to detect email spoofing by providing a mechanism to allow receiving mail exchangers to check that incoming mail from a domain comes from a host authorized by that domain's administrators.
The list of authorized sending hosts for a domain is published in the Domain Name System (DNS) records for that domain in the form of a specially formatted TXT record. Email spam and phishing often use forged "from" addresses, so publishing and checking SPF records can be considered anti-spam techniques.
When sending emails from MSP Manager (not through an external server), please make sure to add the following entry to your SPF record: include:spf.mspmanager.com
The TXT record for spf.example.com would change from: v=spf1 include:spf.mtaroutes.com -all to v=spf1 include:spf.mspmanager.com include:mtaroutes.com -all
Notes for additional details: MSPM send Ticket Request notification emails from noreply@yourdomain. If noreply@yourdomain is not a real, deliverable email address, we recommend that you set it up as an alias on your mail server. This will be different depending on which server you are using.