MSP Manager

Set individual services as taxable or not

Question

Can I set an individual service as taxable or not taxable?

For example, when I repair a computer the labor is not taxable, but when I install a new computer the labor is taxable.

Answer

You can set your service items to default to taxable on all tickets. Any tickets that are opened using this service item are marked as taxable.

  1. Navigate to and select a customer from the list.
  2. Select Service Items and click next to a service item.
  3. In the Billing section, select Default All New Tickets to Taxable, and click to save.

Expenses that are tied to a taxable ticket can be marked as taxable or not, separate from the service item.