MSP Manager has multiple ways to create and manage tickets for your customers.
What do you want to do?
- Track your work with Helpdesk tickets
- Use timers and quick tickets to track your time for accurate billing
- Create multiple ticket mailboxes
- Organize your tickets using ticket queues
- Merge tickets and ticket requests
- Schedule recurring tickets and appointments
- Email customers from inside a ticket
- Create Ticket Tasks and Task Templates
- Create custom ticket statuses
- Use the Customer Portal to give ticket access to your customers
- Automate your helpdesk with Workflows and routing rules
- Set up ticket routing