MSP Manager

Share knowledge with your team

Navigate to Knowledge > Legacy Knowledge to centralize and share all important information about your customers with MSP Manager.

Passwords

MSP Manager stores the login, password, and notes fields using 256-bit encryption and securely transmits using a 128-bit SSL connection.

For an additional layer of security, you can set a password secret for individual passwords, giving you two-factor authentication.

If you forget your password secret, your encrypted data is only recoverable by the owner secret.

Procedures

Document steps for common tasks and edge case scenarios. Examples include:

  • Software or hardware installations
  • Migrating user settings to a new computer
  • How to set up a new printer

Use drag and drop functionality to imbed images into rich text fields. Do not copy and paste as this will display a broken image.

Serial Numbers

Store unique identifiers for hardware and software. Examples include:

  • A volume license key for Microsoft Windows
  • The Service Tag for a Dell server
  • The serial number on a Cisco router

Expiry

Add expiration dates for software licenses and support contracts. Set email notification options for expiry items in Settings > NotificationsNotification Settings.

Assets

Listed separately from the Knowledge menu, but very much apart of the centralized knowledge items in MSP Manager is the Assets section. Here you can store information about your customers' computers, servers and devices. Integrate MSP Manager with SolarWinds N-centralto import devices, and map them to service items in MSP Manager to create tickets automatically when alerts are triggered in SolarWinds N-central