MSP Manager

Charge for your work with service items

Service Items let you charge for different types of work in different ways, such as hourly contracts or one-time projects.

MSP Manager connects Service Items to ticketing, so your time and rates are linked automatically and you can export the resulting invoices to your accounting software.

Create Service Items on a per-customer basis, or create Service Plans that can be applied to new customers or multiple customers.

Add a new Service Item to a customer

  1. Navigate to and select a customer from the list.
  2. Select Service Items > Add Service Item.
  3. Add a new service item from an existing service plan, or create a new one.
  4. Enter the service, billing, rates, SLA policy and invoicing information.
  5. For Flat Fee Service Items, select Use Asset Count to pull the device quantity from SolarWinds N-central. Make sure to properly configure your integration with SolarWinds N-central to use this feature.

  6. In the invoicing section, select Create detailed invoices to include line items with time entry details from each ticket on your customers' invoices. You can also run a billed ticket report if your customers with retainer service items want more information about the tickets on their invoices.
  7. Select to save the service item.

Specify a default Service Item

  1. Navigate to and select a customer from the list.
  2. Select Service Items and click to edit the service item you want to set as the default.
  3. In the Service Info area, select Default Service Item and click to save .

You must set up a default Service Item for each customer for ticket routing to automatically create tickets.