Adjust time on a ticket that has not been billed

 

Question

How do I change the time on a ticket that has not been billed?

Answer

In the event that you need to make an adjustment to a ticket, you can add an additional time entry to the ticket to account for the change in hours.

  1. Select the ticket you wish to adjust and add a time entry to it.
  2. For the Type of Work, select Adjustment.
  3. Enter the number of hours needed to adjust the ticket. For instance, you could add additional time to the ticket, or add a negative number of hours to credit those hours back to your customer and reduce the time logged in the ticket.
  4. Save the Time Entry.