SolarWinds Backup Help

Product management in Backup Management Console

Product definition

In the Console, a product refers to a service package based on a combination of features and storage options.

You can use products in many ways. Here are some typical examples.

  1. As real-world products that your clients actually sell or subscribe to (e.g. "Windows Files & Folders w/100 GB Storage & 30-day Retention" or "Database Backup, Unlimited Storage").
  2. As internal system administration tools to differentiate feature access across devices. It helps prevent the accidental inclusion of unnecessary files (especially large ones) into a backup selection or an unwanted restore that would overwrite the current files on a user's computer. Examples of such products: "MS Sharepoint backup, scripts & selection off" or "Full system state backup w/o restore".
  3. As a temporary measure to limit access to the service (for example, in case of an overdue payment).

Each time you add a device, you need to assign a product to it. This can be a pre-defined product such as All-In or, you can create custom products based on your requirements.

Our All-in product has all features enabled, all storage options set to "Unlimited" and a retention period of 28 days and 3 file versions.

Creating custom products

Here is how to create a custom product:

  1. In the vertical menu, click Product management.
  2. Select the customer to create the product for.
  3. Click Add product.

  1. Fill out the fields and click Add.

Custom product options

The following options are available when adding or editing a custom product. Place a tick the box to allow the product feature.

Option Permission
General
Advanced scheduling Allows scheduled backups (if disabled, only manual backups are available).
Archiving Mark set backup sessions as archive points so they are not cleared after the retention period expires. For information on configuring the retention period, see History Limits below.
Automatic File Selection Enables the "Automatic file selection" option for Files and Folders which automatically detects documents, images and videos for backup.
Backup Accelerator Enables use of the Backup Accelerator driver which avoids unnecessary scanning of the full system (and whole files) by tracking changes as they happen on the device.
Bare metal recovery Enable and perform a bare metal recovery.
Directory size calculation This displays directory sizes in the Backup Manager UI when navigating file systems.
No restore

Sets the device to a mode where the restore options on the device are no longer available.

Pre- and post-backup actions Allows script execution to run before and/or after backups. These scripts run once per backup source.
Priorities Mark critical files and folders as high priority. Backups perform those of high priority items first.
Proxy Allows connection through a proxy server. We support HTTP, SOCKS4 and SOCKS5 proxies.
Restore only Sets the device to a mode where the backup options on the device are no longer available.
Standby Image A legacy continuous restore feature which restored directly to VHD. It remains available only to customers who used this feature prior to its removal and are still using it. The feature was succeeded by the Recovery Console's continuous restore functionality.
VSS snapshot management Enables optimized VSS snapshot creation, minimizing memory consumption.
Virtual disaster recovery Enable the virtual disaster recovery. Further steps are required to perform this. See Virtual disaster recovery guide
Virtual drive Use the Virtual Drive utility to browse backups like a file system and access data faster.
GUI
Adjustable backup selection Allows the backup selection to be edited via the Backup Manager
Allow filters Exclude the specific file types from backups.
Branding Apply branding to the Backup Manager. Branding is configured in the Backup Console. You can remove references to the developer, enter a custom name, logo, color scheme and icons.
Restore to network shares only Forces restores to be performed to a network share rather than the local device.
Search in restore Filter the data available for recovery.
Settings Enable the Preferences menu in the Backup Manager.
Performance
Bandwidth throttling Limit the bandwidth used by the Backup Manager during the specified time periods.
LocalSpeedVault Allows enabling of the LocalSpeedVault.
Maximum Bandwidth Set the upper bandwidth limit (cap) for a device.
History
History Limits

Configure the backup retention period. Select the number of versions of a file to keep, period and unit of measurement (days or backup sessions).

By default we store backups for 3 file versions and 28 days.

This means that for any version of a file, we store that version for 28 days or until there are more than 3 versions (whichever retains that version of the file for longer).

Retention: Days (28)
Backup a file once per day starting on the 1 January
The first version of the file is retained until the 29 January then removed
The second version of the file is retained until the 30 January then removed...

Retention: Version (3)
Backup a file once per year starting on the 1 January 2000
The first version of the file is retained until the 1 January 2004
The second version of the file is retained until the 1 January 2005 then removed...

We will store any backup sessions marked as archives until a user deletes the session.

Units Select the preferred retention unit of measurement per data source (days or backup sessions).
History Limits/Per data source The number of days or sessions to keep based on the preferred unit selected (leaving this as unlimited means everything is kept).
Security
Backup users rights Allows restoring data with the same permissions as were used during the backup.
Remote Management Permit remote access and management through the Backup Manager.
Maximum file size Set the threshold for the maximum size of a single file in the backups.
Maximum selection size (data source) Set the threshold for the maximum number of selected files per data source.
Maximum selection size (total) Set the threshold for the maximum number of selected files per backup job.
Maximum used storage Set the threshold for the maximum storage amount allocated for backups from a device.

Editing products

To edit an existing product, do the following:

  1. In the Customers filter, select the customer that owns the product.
  2. In the Products list, select the product you want to change.
  3. Edit the options on the right.

The devices to which this product is assigned will be updated within the next 15 minutes.

If reducing the History Limits (retention period) of a product when editing it, all data that is no longer within this retention period will be removed during the cleaning phase of the next backup unless the session is marked as an archive point.

You can only edit products created by your own company and your customers. All other products are locked.

Renaming products

To rename a product, do the following:

  1. Point the cursor to its name and click the pen icon.
  2. Edit the name as needed and click Save.

Removing products

If you no longer need a product, you can remove it in the following way:

  1. Point the cursor to the name of a product.
  2. Click the Remove icon.
  3. Confirm your intention to remove the product.

If you remove a product from a device which gave the device a longer retention period than the default 28 days and 3 file versions, all data that is no longer within the retention period will be removed during the cleaning phase of the next backup unless the session is marked as an archive point.

You can only remove products that are not assigned to any devices.