SolarWinds Backup Help

Device management in Backup Management Console

The Device Management module lists all devices together with usage statistics for them.

Device definition

A device (aka "backup device") is client software installed on a computer to provide backup and recovery services. This applies to the data actually located on the current computer as well as remote resources accessible through this computer (network shares, virtual machines, databases and others).

A device can be installed on several computers: the primary computer where data backup takes place and any number of other computers in the restore-only mode.

Access permissions

All types of users can view the module. Editing permissions are available to the following types of users:

  • Superuser
  • Manager (all features except for the automatic device deployment)

The automatic device deployment feature is available only to the Superuser accounts belonging to the customers of a certain type (reseller or end-user).

Adding devices

To enable backups, you need a device. Backup Manager device types differ depending on the intended installation method.

  • Regular installation. Choose this method to install devices one at a time. You can perform the installation through a set-up wizard or through the command line in silent mode. Works for servers and workstations.
  • Automatic deployment. This is a way to install multiple devices at the same time through the command line. This installation method becomes available if a certain type of customer is selected (reseller or end-customer). Works for servers and workstations.
  • Documents. This is a purpose-built data protection solution for Windows workstations and laptops only. It provides highly automated data protection of key office files (every Word doc, spreadsheet, presentation, text file, .pdf, .csv) at a price point similar to antivirus software.
  • Office 365. This service enables the protection of Office 365 domains for both full Exchange and OneDrive protection. This option lets you recover email messages, calendar items and contacts from Exchange and OneDrive data from protected accounts long after they were cleaned or lost from Microsoft databases.

Editing devices

To edit an existing device, select the checkbox next to its name and click Edit on the toolbar.

The following editing options are available:

  • Assign the device to another customer.
  • Change the product assigned to the device.

You cannot edit device names and passwords.

Viewing statistics for devices

The most important device statistics appears right in the Devices widget. To get all details for a device, click on its name.

The Device Properties dialogue will open. Use the tab bar to switch between different views.

Each tab within the Device Properties dialogue contains different information. The tab selection you see may differ depending on the user account type or the device type.

Tab Description
Overview A general overview of the device, including the operating system and which data sources are selected for backup and the status of the most recent backup.
History Recent backup session history showing the time the jobs started for the device, the duration, data source that was ran, action taken, backup status, number of errors, the selected size of the job, number of files scanned for the job, the processed size of the job, number of files backed up or recovered, the transferred size of all files once compressed, number of files removed after clean and any flags against the session
Statistics Information about Backup Manager on the device, including but not limited to the version of the client installed, amount of storage spaces used, make and model of the device and LocalSpeedVault settings.
Errors Any errors that have occurred during the backup, gives you a breakdown of what has happened and when.
Modification Backup device details, such as the customer the device belongs to, the devices name and password, the product applied to the device, creation date and the expiry date. You may also see the Request Passphrase button here also if the device is set up to use this instead of its own security code/encryption key.
Audit This tab shows you what changes were made to the device, when and by which user account.
Processed Files In here you will see a breakdown of each file that was processed during the backup, how long scanning and backup took and the size of the file before and after compression
Removed Files This tab details the file name and path of each instance of the filed that are no longer within the retention period and so have been cleaned from the storage account.

To get detailed statistics on the software/hardware environment the device is installed on, choose the Launch internal info page option.

Session Flags

You can find flags within the History tab of the Device Properties dialogue box.

Flag Letter Flag Name Description
A Archived The backup session has been archived.
C Cleaned The backup session has been cleaned as it is outside of the retention period.
F ForceCleaned The backup session has been force cleaned by a user manually removing a data source.
L LocalStorage The backup session has not yet synchronized to the cloud storage.

Deleting devices

Devices are removed together with all data that has been backed up for them.

There is no way to restore the data after the device has been deleted from the system.

To delete a device, select the checkbox next to its name and click Delete on the toolbar.

Launching devices remotely

Any of the devices can be opened in a browser (no installation necessary). This is possible at the time the device is running on a remote computer. The backup client you are connecting to should allow remote connections (the Accept remote connections setting should be on if the backup client has this setting).

Open the action menu for the device you want to launch. Select Launch backup client.

If the connection cannot be established, you can manage the device using remote commands.

If the Launch backup client button is greyed out for a device, this means that the device is offline or the Backup Service is not running.

If the device is a laptop, it must be open and logged on in order for the backup processes to run and allow remote access through the console.