SolarWinds Backup Help

Manage domains in Console

Viewing domains

Users of all roles can view Office 365 domains present in the Console. They appear next to regular Backup Manager devices in the Device management module. To filter out Office 365 domains, set the Account type filter to 2 (1 stands for regular Backup Manager devices).

Accessing domain properties

Click on a domain name to view its properties and statistics or to re-assign the domain to another customer.

View statistics

On the Overview tab, you can check the account statistics for the services added to the domain.

In here, you will have the opportunity to change the customer that the domain belongs to. To add new services, follow the Add existing Office 365 domain steps in the Enable Backups page.


The History tab will provide you with a list of the backup and recovery sessions for this device, what data source they are for and the status of this backup session.


In the Errors tab, you will be given a list of errors that have occurred during previous backup and restore sessions. You can use this information to help troubleshoot any issues.

Error information given here will be required by support in cases where you contact them to assist.


You can check the Audit tab to see which user account has been used to carry out actions on the domain.

In here you will be able to see which user account created the domain, added or removed services, amended backup selections, started restores and deleted backup history.

Manage backup selection

When looking at the domains properties, select the Exchange or OneDrive tab to view all accounts present in the domain.

You will only see the tabs that correspond to the services associated to the domain, so if you only have OneDrive configured, you will not see the Exchange tab.

Unlicensed mailboxes or accounts will show in the list as greyed out. This is to show which mailboxes or accounts cannot be selected for backup due to not being correctly licensed.

Add data to Backup

In here, you can add new mailboxes for backup by ticking the ones not currently backed up. You may look for the specific account using the search bar and filter the output using the left hand tool bar.

You may also enable or disable 'Automatically add new accounts to backup' by selecting or deselecting the on/off slider.

After making any changes, you must click Save at the bottom of this dialog box.

Delete Backups

You can delete backups made by searching for the account you wish to remove then clicking the trash can icon towards the right hand side of the screen. Doing this will remove the account from the backup schedule and will remove all backup history on the device for this account. Deleting data can take up to 30 days.

After making any changes, you must click Save at the bottom of this dialog box.

It will not be possible to recover previously backed up data from any mailbox which has been removed.

This is only available to users with Security Officer permissions, all other users will not see this option.

View backup and restore job queue

To view the current backup and restore sessions that are in progress, these can be found in the Job queue tab.

Backup jobs cannot be canceled but restore jobs can by clicking the cancel button in the Actions column.

Actions for domains

The action menu for Office 365 domains has up to 8 items depending on services configured for the domain:

  • Backup all now (initiates an unscheduled backup for all services)
  • Backup Exchange now (initiates an unscheduled backup for Exchange)
  • Backup OneDrive now (initiates an unscheduled backup for OneDrive)
  • Restore Exchange (lets you restore selected Exchange items)
  • Restore OneDrive (lets you restore selected OneDrive items)
  • Delete domain (the domain is deleted from the Console and all its backup data is cleared from the SolarWinds cloud with no possibility of recovery)